General Information

Headways Migration Australia makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, we do not control each and every risk related to the use of the Internet, and therefore warn the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As Headways Migration Australia cannot control these web sites and external sources, it cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

Australia Privacy Principles

We operate under the guidance of The Australian Privacy Principles (or APPs) which are the cornerstone of the privacy protection framework in the Privacy Act 1988 (Privacy Act). 

There are 13 Australian Privacy Principles and they govern standards, rights and obligations around:

- the collection, use and disclosure of personal information

- an organisation or agency’s governance and accountability

- integrity and correction of personal information

- the rights of individuals to access their personal information

Information collection

Personal information and sensitive information

We do not collect personal information unless the information is reasonably necessary for, or directly related to, one or more of our functions or activities.

We do not collect sensitive information about an individual unless:

- the individual consents to the collection of the information and:

- the information is reasonably necessary for, or directly related to, one or more of our functions or activities

- the collection of the information is required or authorised by or under an Australian law or a court/tribunal order

How we use your information

When we hold personal information about an individual that was collected for a particular purpose (the primary purpose), we do not use or disclose the information for another purpose (the secondary purpose) unless:

- the individual has consented to the use or disclosure of the information

-the collection of the information is required or authorised by or under an Australian law or a court/tribunal order

Direct marketing

When we hold personal information about an individual, we do not use or disclose the information for the purpose of direct marketing unless:

- the individual would reasonably expect Headways Migration Australia to use or disclose the information for that purpose

- the individual has consented to the use or disclosure of the information for that purpose 

- Headways Migration Australia provides a simple means by which the individual may easily request not to receive direct marketing communications from the organisation; and

- the individual has not made such a request to Headways Migration Australia

Quality of personal information

We take such steps (if any) as are reasonable to ensure that the personal information that  we collect is accurate, up-to-date and complete.

We take such steps (if any) as are reasonable to ensure that the personal information that we use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to-date, complete and relevant.

Security of personal information

When we hold personal information, we take take such steps as are reasonable  to protect the information:

- from misuse, interference and loss; and

- from unauthorised access, modification or disclosure

When we hold personal information about an individual; for a period specified by the law (at least 7years) and

we no longer need the information for any purpose for which the information may be used or disclosed by us under the law; and

the information is not contained in a Commonwealth record; and

we are not required by or under an Australian law, or a court/tribunal order, to retain the information

then we take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified.

 Access to personal information

When we hold personal information about an individual and on request by that individual, we give the individual access to the information unless:

- we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or

- giving access would have an unreasonable impact on the privacy of other individuals; or

- the request for access is frivolous or vexatious; or

- the information relates to existing or anticipated legal proceedings between the Headways Migration Australia and the individual

- giving access would reveal the intentions of the entity in relation to negotiations with the individual in such a way as to prejudice those negotiations; or

- giving access would be unlawful; or

- denying access is required or authorised by or under an Australian law or a court/tribunal order

Correction of personal information

When we hold personal information about an individual; and

either:

we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading; or

the individual requests the entity to correct the information

- we take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

Notification of correction to third parties

When we correct personal information about an individual that we previously disclosed to another APP entity; and

the individual requests us to notify the other APP entity of the correction

- we take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

Refusal to correct information

In cases when we refuse to correct the personal information as requested by the individual, we give the individual a written notice that sets out:

- the reasons for the refusal except to the extent that it would be unreasonable to do so; and

- the mechanisms available to complain about the refusal; and

- any other matter prescribed by the regulations